The work behind the work.
Running a team in healthcare & therapy means balancing the work your clients see with everything that makes it possible.
- Patient intake bottlenecks lose revenue
- Insurance verification delays care
- Local admin costs eat into thin margins
- Extended-hours coverage is expensive
- HIPAA compliance is non-negotiable
Who would make the difference?
Explore the responsibilities and experience behind each role, then decide where your team needs support.
A search that starts with understanding.
Your workflows, your standards, and your working hours shape the shortlist.
- HIPAA training and signed BAAs
- EHR system proficiency (SimplePractice, TherapyNotes, Epic, Kareo)
- Empathetic, warm patient communication
- Bilingual English/Spanish options
Tell us about the role and what a good working relationship looks like.
Then, you meet.Review a vetted shortlist and interview the people you want to get to know.
From there, we support.Hire with no upfront fee and a lifetime replacement guarantee.
Therapy practice cut no-shows 35%
A 14-clinician group therapy practice added a bilingual remote intake coordinator through RealHires. She took over inbound call response, insurance verification, and 48-hour reminder outreach.
35% reduction in no-shows within 90 days. $18K/month recovered revenue. Owner reclaimed 12 hours/week.
Before you take the next step.
Are your intake coordinators HIPAA compliant?
Yes — every healthcare placement completes HIPAA training and signs a business associate agreement before starting.
Which EHRs do they know?
SimplePractice, TherapyNotes, Kareo, Epic, Athena, and DrChrono are standard. Specify yours and we match against it.
Can they conduct clinical intake?
They collect structured intake information, verify insurance, and route to clinicians. Clinical assessment stays with your licensed staff.
What's the cost vs. a local hire?
$1,800–$3,000/month vs. $40K–$55K/year plus benefits — plus faster response times and higher patient show rates.
Can they answer patient calls live?
Yes — we place US-business-hours intake coordinators specifically for real-time phone coverage.
